Most part of the items of my shop are completely handmade, so they need to be handle with love and care 🖤
Shipping Policy
I ship worldwide with Poczta Polska (www.poczta-polska.pl)
Unless otherwise stated, each order will be shipped with Poczta Polska International * NOT TRACKED * This method is pretty fast and safe!
Shipping delays could happen, I beg you to have a little bit of patience, international shipping sometimes could take over than expected. don't hesitate to ask for any help you might need.
I beg you to double check your shipping infos before to place the order • we won't take any responsibility of non-delivery/delays in case of wrong/incomplete address
Can I have a tracking number for my order?
It all depends on what kind of parcel. If it’s a doll, the default tracking will be immediately after sending. If it’s just a letter with stickers, for example, unfortunately there will be no tracking.
It's the last delivery day and I didn't received my order. Where is it?
I'm sorry to hear that!
Sometimes there may be some delays with shipments. Nowadays because of the COVID-19 pandemics, or because of the other reasons that I don't know.
Even if there's a possibility that your shipment may come late or even get lost, according to the other customers, 99% of them have received their orders. Shipment getting lost is very rare thing!
My order didn't arrive or it's damaged! What can I do
If your order isn't arriving on time:
- Be ready to wait 4-12 weeks more (from the last estimated delivery day). I know it's a long time to wait, but unfortunately there may be some delays with the delivers, and I'm not able to affect on those delays
- After that, contact me!
If the order is damaged:
Contact me right away! When contacting me, you need to show me:
- Photos of all damaged products.
- Possible package damages
Refund policy
All my products are shipped in excellent condition in strong cardboard boxes. If your order is bend or damaged, unfortunately I'm not able to affect that.
Shipment getting damaged or lost is very rare, but here's what you need to know, if it happens!
- I wont't refund the purchases with mild damages (the corner is bend a little etc.)
- At other damages (the product is badly, visibly damaged, package broken etc.) OR if the package is lost for good, I'm able to refund you 50 % of your order price.
- I will estimate every order problem case and possibility of refund separately, by hearing you and by seeing the possible damage photos of your products.
Can you sign my purchases?
Yes! Just remember to let me know that when you're leaving your order!
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